SHIPPING & RETURNS

We operate this site to serve our domestic professional animal end-users. Our distribution center is not equipped to satisfy large volume orders. We reserve the right to reject any order that appears to be intended for resale or export.

Shipment Processing Times*

Processing times are separate from the shipping times you may see during check out. All orders are processed the same day if an order is received into our systems before noon (12:00 ET). Processing time excludes weekends, federal holidays, and Christmas/New Year’s Eve.

*Please note, we are currently seeing increased processing times due to demand and other limitations or restrictions. Wahl Animal reserves the right to increase processing times at our discretion.

Domestic Shipping Rates and Estimates

Please Note: while we will do our absolute best to process, ship, and deliver your order as quickly as possible, our warehouses are experiencing unprecedented demand. Additionally, delays have been noted with postal carriers and may be out of our control. We appreciate your patience and understanding.

 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping times: We ship all our products from our warehouses in Illinois. For an estimated breakdown of our delivery expected transit times please see below. Please keep in mind, these dates are our best estimated delivery and actual delivery times are subject to change.

Please note: Expedited or two-day shipping does not included shipping on weekends

International Shipping

Currently, we currently do not offer international shipping. Please visit Wahl.com to locate our nearest office for shipping to your international location.

Shipping to PO Boxes or APO/FPO Addresses

Shipments made to PO boxes or APO/FPO addresses must be made using UPS Surepost or using a service of the US Post Office. Please choose standard shipping at checkout. At this time, we do not offer expedited shipments to APO addresses. Please note: our delivery window estimates as well as returns do not apply to APO/FPO addresses.

How do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Current delays with the postal system have been noted, and this timeline is purely our best estimate.

Shipment to Multiple Addresses

If you're shopping for several people at once and want to ship your various items to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed. Addresses can be saved for later.

Damages

Wahl Clipper Corporation is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or AnimalSalesSupport@wahlclipper.com. Please save all packaging material and damaged goods before filing a claim.


RETURNS

If you are not happy with any of our products for any reason, we will gladly accept your returns within 30 days of your purchase date for a refund. You will be responsible for the cost of shipping for returns.

Currently, we can only accept returns for products purchased on wahlanimal.com. For purchases made through a retail store, marketplace, or other outlet, please return to the original place of purchase. Your refund of the original purchase price will be issued in the same form as the original payment. The original shipping and handling will not be refunded. Please allow up to 30 days to receive your refund from the time we received and processed your return.

Exchanges

Exchanges are not currently supported by our returns process. If you would like to exchange your current item for a different item, please follow the return process for the item you would like to return, and then create a new order for the item you would like in exchange. If you have questions, don’t hesitate to reach out. We are happy to help you find the right product for your needs!

Please note: We cannot accept a return (even within 30 days of purchase) in certain situations, including, but not limited to:

  • Products showing excessive wear and tear, or at the end of their intended lifespan.
  • Items damaged by misuse, alterations, improper care or accidents.
  • Items listed as final sale at the time of purchase.
  • Instances of abuse of the Wahl Return Policy.

The acceptance of a return is determined at the sole discretion of Wahl Clipper Corporation.

How Long Will My Return Take to Process?

Your refund will be issued in the same form as the original payment within 10 days of receiving your return order. We can only accept returns if the merchandise was directly purchased from wahlanimal.com. At this time, we cannot process returns from retail stores and other online retailers.

Please Note: The original shipping and handling will not be refunded. If you need assistance, please call customer service at 1.800.PRO.WAHL

How do I Check My Return Status?

If you have a wahlanimal.com account, you can check return status at My Account. Click on My Returns in the left panel. You will see a list of started and completed returns.

How do I Exchange My Order?

Exchanges are not currently supported by our returns process. If you would like to exchange your current item for a different item, please follow the return process for the item you would like to return, and then create a new order for the item you would like in exchange.

Additional Questions?

Visit our help desk for answers to all your questions about our return process, orders, and all your favorite Wahl products.


The Wahl Promise (Our Guarantee)

Wahl Clipper Corporation wants your complete satisfaction! When you buy from wahlanimal.com you can shop risk free! Your order will be covered by our 30-Day Satisfaction Guarantee. For help on a recent order within the last 30 days, email AnimalSalesSupport@wahlclipper.com or call 1-800-PRO-WAHL. For warranty repair or return, visit us here. To locate additional service, repair, and maintenance centers for Wahl & Lister products outside of warranty, visit us here.

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